All sales are final
Purchases on this store are digital Items delivered to your account immediately, so we do not offer refunds for change of mind.
If something has gone wrong with a purchase — it did not arrive, you were charged twice, or you bought the wrong thing — contact us before doing anything else. We would much rather fix it directly, and in practice we usually can.
We will put things right where an Item was paid for but never delivered, where you were charged more than once for the same order, or where a fault on our side stopped you receiving what you paid for. If you bought the wrong thing by mistake, tell us — we will usually swap it even though we are not obliged to.
None of this affects any statutory rights you have as a consumer where you live.
Chargebacks
Opening a chargeback or payment dispute instead of contacting us first is treated as fraud. It will result in an immediate and permanent ban across our network and forfeiture of all purchased Items.