Getting help
The best way to reach us is waynethewitcher@gmail.com or our Discord. Tell us what went wrong and a member of staff will pick it up.
What to include
Telling us these up front saves a round of questions:
- Your in-game username (the one you entered at checkout)
- The order number from your receipt email
- What you expected to happen, and what actually happened
Response times
We usually reply within a day or two. Purchases are delivered automatically, so if an Item has not arrived, check that you joined the server at least once with the username you entered — that resolves most delivery problems on its own.
Payment problems
If a payment was taken and nothing arrived, contact us before opening a dispute with your bank or PayPal. We can almost always resolve it faster than a chargeback, and opening one is treated as fraud under our Terms of Service — see the Refund Policy.